Terms & Conditions

1. Introduction

Welcome to CurrentGroveHaven ("we," "our," or "us"). These Terms & Conditions ("Terms") govern your use of our plumbing services and website located at currentgrovehaven.sbs (the "Service") operated by CurrentGroveHaven.

By booking a service or accessing our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Service Overview

CurrentGroveHaven provides premium plumbing services, including but not limited to:

• Emergency plumbing repairs
• Bathroom and kitchen renovations
• Commercial plumbing solutions
• Comprehensive plumbing projects
• Regular maintenance and inspection services

All services are contingent upon availability and the specifics of the site. We reserve the right to modify or discontinue services at any time.

3. Booking and Reservations

3.1 Booking Process

To book a service, you must:

• Be at least 18 years of age
• Provide accurate and complete information
• Agree to these Terms & Conditions
• Provide access to your property during scheduled times

3.2 Confirmation

A service booking is confirmed only with our formal acknowledgment. We reserve the right to refuse service to anyone at our discretion.

3.3 Availability

All services are dependent upon the availability of our technicians and accessibility of the site. We diligently try to accommodate your timing and schedule preferences.

4. Payment Terms

4.1 Pricing

All pricing is provided in £ and includes any relevant taxes unless specified otherwise. Prices can change without prior notification.

4.2 Payment Schedule

• Emergency services: Full payment expected after service completion
• Projects over £1,000: 50% down payment required at booking
• Remaining balance: Due upon completion of the project
• Any additional charges (if applicable): Due upon service completion

4.3 Payment Methods

We accept several methods of payment including major credit cards, bank transfers, and certified cheques. Payment processing is safe, using encrypted methods.

5. Cancellation and Refund Policy

5.1 Customer Cancellations

• More than 48 hours before service: Full refund of the deposit
• 24-48 hours notice before service: 50% of the deposit refunded
• Less than 24 hours notice: Deposit is non-refundable
• Emergency service cancellations: £100 cancellation fee

5.2 Emergency Service Guarantee

In urgent cases, we make assurances for two-hour response times. If we fail to meet this guarantee due to extenuating circumstances, we will:

• Offer a 20% discount on the emergency call
• Allocate a priority slot for your service as soon as possible

5.3 Project Delays

If project delays occur due to unexpected site conditions or material availability, we will notify you of revised schedules and adapt plans as required.

6. Safety and Site Conduct

6.1 Safety Requirements

All property owners are expected to:

• Ensure clear and safe paths to work zones
• Report any hazardous conditions or materials
• Keep children and pets away from the work areas
• Adhere to all safety guidelines provided by our technicians

6.2 Site Preparation

Clients are responsible for:

• Removing personal items from the work zones
• Providing sufficient space for work
• Securing pets during the service times
• Notifying neighbouring residents about the scheduled work when necessary

6.3 Conduct

Customers must ensure a safe environment for our work. Should the site conditions present any threats to the safety of our technicians or the property, we maintain the right to halt services.

7. Liability and Insurance

7.1 Our Liability

We limit our liability strictly to the service payment amount. We are not accountable for:

• Pre-existing issues within the plumbing systems
• Damage that arises from unseen defects
• Subsequent damages incurred from service interruptions
• Complications due to inadequate maintenance

7.2 Insurance Coverage

Our operations and work are covered by comprehensive liability insurance. For their property, clients are to maintain their own insurance coverage.

7.3 Warranty

Workmanship warranties are provided as per your service contract. Manufacturer guarantees are applicable to materials and items used.

8. Modifications and Project Changes

We retain the right to change project specifications based on the conditions on-site, construction code necessities, or the availability of materials. Any updates will be communicated and require approval prior to proceeding.

9. Force Majeure

Inability to fulfill obligations due to uncontrollable events, which may include but are not limited to the following, is not our fault:

• Extreme weather events
• Natural calamities
• Regulatory enactments
• Disruptions in utilities
• Supply chain interruptions for materials

10. Privacy and Data Protection

Your personal details will be managed according to our Privacy Policy. By engaging our services, you consent to the collection and use of your data as outlined in our Privacy Policy.

11. Intellectual Property

All material on our website, covering texts, images, graphics, and logos, is legally protected by copyright and trademark legislation. Unauthorized reproduction, distribution, or creation of derivative content without our express consent is prohibited.

12. Governing Law

These Terms are subject to the laws of United Kingdom. Any arising disputes will be settled in the courts of Bath, United Kingdom.

13. Changes to Terms

We reserve the right to revise these Terms at any time. Any modifications will be indicated on our website with the date of revision noted. Continuing to use our services signifies acceptance of the updated terms.

14. Contact Information

For queries regarding these Terms & Conditions, please reach out to us at: