Privacy Policy

1. Introduction

CurrentGroveHaven ("we," "our," or "us") is dedicated to preserving your privacy. This Privacy Policy outlines the methods we implement to handle, utilize, disclose, and safeguard your details when you access our website currentgrovehaven.sbs or when utilizing our plumbing services.

Your agreement to the data procedures specified in this document is given by utilizing our offerings. This policy is in line with applicable privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy statutes.

2. Collected Data

2.1 Personally Identifiable Information

We gather personal data that you willingly provide to us while you:

• Reserve plumbing services
• Get in touch with us through our website or via telephone
• Enroll for our newsletter
• Complete forms on our site
• Ask for quotes or consultations

The types of data collected may include:

• Your name and contact details (email, telephone, address)
• Payment details (processed securely by third-party entities)
• Specifications of services and information about the property
• Emergency contact particulars
• Instructions for property access

2.2 Information Collected Automatically

As you visit our site, certain information about your device and usage patterns is automatically gathered:

• IP address and geographic data
• Type and version of the browser
• Visited webpages and dwell time on our site
• Sites that referred you to our website
• Device specifics (model, screen resolution, etc.)

2.3 Cookies and Similar Technologies

Our website utilizes cookies and analogous tracking technologies to optimize your browsing experience. These facilities enable us to:

• Recall your selections
• Evaluate our website's usage and performance
• Offer content tailored to you
• Augment our services

You have the option to manage preferences for cookies through your browser's settings or our cookies consent pop-up.

3. Utilization of Collected Information

The information we collect fulfills a variety of purposes, including:

• Provision of Services: For rendering plumbing services, scheduling meetings, and correspondence regarding your projects
• Client Support: For addressing your concerns and providing assistance
• Handling Payments: For billing and payment transactions
• Security: For ensuring the integrity of our operations and protecting against deceptive activities
• Marketing Ventures: To send you promotional content and updates, subject to your consent
• Website Refinement: For analyzing user behavior and enhancing our website's features
• Legal Conformity: To adhere to the laws and governmental regulations

4. Distribution and Disclosure of Information

Your personal details are not subject to sale, exchange, or renting to external entities. We may reveal your information under these circumstances:

4.1 Collaborating Service Providers

We may share your data with credible third-party companies aiding in various functions like payment processing, website management, electronic mail campaigns, data analysis and performance tracking, and customer service.

4.2 Statutory Obligations

We may be obliged to disclose your personal data if demanded by law or in the course of legal proceedings, court orders, emergency situations, or to investigate possible fraud or unauthorized activities.

4.3 Corporate Transactions

In the case of a merger, acquisition, or asset sale, your details may be part of the assets transferred.

5. Protection of Data

We implement suitable technological and organizational safeguards to shield your personal information from unsanctioned access, alteration, exposure, or destruction. These include encryption, secured servers, access restriction, consistent assessments, and training of personnel.

However, there is no infallible method for transmitting or storing data online. Absolute security of your details cannot be completely assured.

6. Data Preservation

We retain your personal data only as long as required for the purposes for which it was collected or as mandated by law. Typical retention durations include:

• Service documentation: 7 years (due to taxation/legal requirements)
• Marketing engagements: until you opt out or request deletion
• Web analytics: 26 months
• Customer service records: 3 years post the final interaction
• Warranty data: Throughout the warranty term

7. Rights and Options of Users

You hold the right to access, amend, or remove your personal information (as subject to legal preconditions), data portability, opt out of promotional communications, and manage cookie settings. Contact us via the details below to exercise these rights.

8. External Service Provisions

8.1 Google Analytics

We employ Google Analytics for website usage analysis. Opting out is possible through the Google Analytics Opt-out Browser Add-on.

8.2 Social Platforms

Our site may contain links to social media with their respective privacy policies.

8.3 Payment Processors

Handling of payments is conducted by third-party processors compliant with PCI DSS regulations.

9. Cross-Border Data Transfers

Your personal information might be transferred and processed in countries other than United Kingdom, using suitable safeguards in accordance with relevant privacy legislation.

10. Youngsters' Privacy

We do not design our offerings for children below the age of 13, and knowingly we do not gather their specifics. Should there be a belief that a child has provided us with their details, please contact us at once.

11. Modifications to Our Privacy Policy

Updates to this Privacy Policy may occur to mirror adjustments in our practices or legal mandates. We will inform you by uploading the revised policy to our website, emailing registered individuals, or posting an announcement on our website. Continued use of our services after such changes take effect demonstrates your acceptance of the new terms.

12. How to Reach Us

For inquiries about this Privacy Policy or our handling of data, you may reach us at:

13. Adherence to Google Ads User Consent Policy

Our compliance with Google Ads user consent policies is solid. Adjustments to your cookie/tracking selections can be made anytime via our cookie admin interface.